Islander Net Community FAQs

iPad Orientation FAQ

Q: Can a student build a spot for personal apps on the iPad that will not be impacted by a sync?
A: No. Student installed apps and data are not normally impacted by a school sync but there are no guarantees and students should always maintain a backup of their data and personal apps.

Q: How much free space should be available or reserved for school use?
A: This will vary per student as different classes will require different amounts of space. In short, each student will need to actively manage their own device to meet the needs of their class load.

Q: Does the $50 insurance cover water damage?
A: Yes, the annual protection plan covers accidental damage to the device up to two incidents per school year with a per incident fee of $20.

Q: Can students put film screen protectors on the iPad to prevent scratches?
A: Film protectors can be purchased but students must realize that it can affect the ability of the touch screen to work as efficiently as the student might like.

Q: Can the iPad be purchased at the end of the school year or after graduation?
A: No. All iPads must be returned at the end of the year and can not be purchased. DeLaSalle expects students to use the iPad 2 through the 2013-14 school year.

Q: How does heat and cold impact the iPad?
A: When exposed to either for a period of time (as short as a half hour), the iPad will shut down and be inoperable until it is brought to a more average temperature. From the Apple website, “iPad is designed to work in conditions ranging from 32° to 95° F. That’s 0° to 35° C for the metrically inclined. But keeping your iPad as near room temperature as possible (72° F or 22° C) is ideal.”

Q: Will textbooks be loaded on the iPads?
A: Yes, textbooks will be loaded onto the iPad for some classes. This may be in a variety of formats, including pdf, epub, iBook, and other eBook formats. This will add to the challenge of managing free space on the device as some textbooks are quite large.

Q: I am concerned my iPad 2 battery will not last for the entire school day. What should I do?
A: The iPad has a battery life of up to 10 hours when fully charged. It is the student’s responsibility to make sure the device is fully charged every day when coming to school. Normally it takes about two hours for the device to go from 0 to 100% charged.

Q: What is the school's cyberbullying policy?
A: The DeLaSalle cyberbullying policy is included in the Student-Parent Handbook. Families can go to www.onguardonline.gov and to www.commonsensemedia.org for more information on digital citizenship and safety.

Q: Is there a remote find or "wipe" device on the iPad if it is lost or stolen?
A: The general location of iPads can be determined within the school via the wireless network if the device is powered on and wi-fi is enabled. DeLaSalle’ Mobile Device Management (MDM) software allows for remote wiping of enrolled iPads.

Q: Can a student delete ebooks or apps if they are not needed for that student’s classes?
A: Students should not delete any ebooks or apps that are issued with the device. All class specific ebooks and apps will be made available only to students taking those classes. Students are allowed to delete ebooks and apps when they are no longer needed for their class.

Q: What is mobile device management?
A: Starting in the 2012-13 school year, DeLaSalle has contracted with Absolute Manage to provide mobile device management of school-issued iPads.

Mobile device management allows technology administrators to:

  • Track installed apps

  • “Publish” approved apps onto each device and provides a single-click download/install process for users

  • Restrict apps such as FaceTime and iMessage and disable the camera during the school day

  • Lock a device, clear passwords and wipe device to factory settings

  • Configure the device to stop non-compliant devices (those that are jailbroken or have blacklisted apps installed) from accessing school networks and apps

Absolute Manage also allows the school to send messages to students, informing them of apps they should download for a class or informing them of apps that are not approved for use on the iPad.

Students must remain enrolled in Absolute Manage during the school year. Students who are not enrolled in Absolute Manage will not be able to receive apps and other educational resources on their device.

Q: What is an Apple ID? Why do I need one?
A: Students must have an Apple ID to sign in to the Apps Store on their iPad and download apps that they will use in class. The ID is free; to get one, follow these steps on Apple’s website. You do not need to provide any credit card information. See Step #3 of the instructions for more information.

Students who already have an iTunes account already have an Apple ID and may use that same ID on their DeLaSalle-issued iPad.

Q: What is SecureSafe?
A: SecureSafe is a free app available on the iPad that can help users manage multiple accounts that require usernames and passwords. Users of SecureSafe only need to remember one username and password to log in to the app. DeLaSalle recommends students use a complex password with a minimum of 8 characters that include upper case, lower case, and at least one number of special character (i.e. @, $, ?). Once they successfully log in to the app, students can store usernames and passwords for other accounts.

DeLaSalle recommends students download SecureSafe and store their usernames and passwords for the following accounts:

  • DeLaSalle network/Wifi

  • Student Apps

  • INC Classroom (Cornerstone)

  • Apple ID

  • Quia Digital Assessment

Q: I sent my student a message to their Islander Apps email but they did not receive it. Why?
A: The student Islander Apps account is intended only for schoolwork and not intended for communication of a personal nature. Per the Student-Parent Handbook, “Unless otherwise notified by school staff, students should only expect delivery of messages sent to or from DeLaSalle domains (i.e.delasalle.com, apps.delasalle.com, studentapps.delasalle.com) provided they pass through school filters.”

Those wishing to communicate with students during the school day may call the Main Office and leave a message.